Shipping & Refund Policy

At Flateria, we are committed to providing a smooth and reliable shopping experience. This Shipping & Refund Policy explains our order processing, shipping procedures, and refund conditions.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

2. Shipping Information

We currently ship orders to supported destinations worldwide.

Shipping times may vary depending on:

  • Destination country or region
  • Shipping method selected
  • Customs clearance procedures
  • Local delivery conditions

Estimated delivery times provided during checkout are only estimates and are not guaranteed delivery dates.

3. Tracking Your Order

Once your order has been shipped, tracking information will be provided through email.

Please allow some time for tracking information to become active after shipment.

If you have not received tracking information within a reasonable timeframe, please contact our customer support team.

4. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Flateria is not responsible for delays caused by customs inspections or procedures.

5. Address Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered due to an incorrect or incomplete address, additional shipping costs may apply for reshipment.

Please contact us as soon as possible if you need to update your shipping information.

6. Damaged or Incorrect Items

We carefully inspect products before shipment.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Order number
  • Description of the issue
  • Photos or videos showing the condition of the product

We will review your request and provide an appropriate solution, which may include replacement, refund, or other assistance.

7. Return Policy

We accept return requests within 30 days of delivery under the following conditions:

  • The product must be unused and in original condition.
  • The product must include original packaging and accessories.
  • Proof of purchase is required.

To request a return, please contact our customer support team before sending any items back.

Unauthorized returns may not be accepted.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged due to improper use
  • Items without original packaging
  • Products showing signs of use beyond inspection

Additional restrictions may apply depending on product type and applicable laws.

9. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Please note that processing times may vary depending on your payment provider or financial institution.

10. Shipping Costs for Returns

Unless the item received is damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping fees may be non-refundable unless required by applicable consumer protection laws.

11. Contact Information

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: support@flateria.com